Business Operations Program Manager I

Job ID 189018 Date posted 03/19/2017 Facility Novant Medical Group Department NMG Administration Work Schedule
  • Full time
  • 8-hour days
  • 40 hours per week

Location: Winston-Salem, NC or Charlotte, NC

Job Summary:

The Business Operations Program Manager I is responsible for assigned projects and will be involved in various points across the project lifecycle, from concept to approval using effective project and business management practices. This includes coordinating/ facilitating multi-disciplinary teams which include all levels of team members within NHmg. The Business Operations Program Manager I will facilitate items within NHmg projects and will support projects led by other team members. This includes, but is not limited to projects with the following objectives; development of business plans, enterprise standardization, operational excellence, safety and quality improvement, patient experience progress, and program evaluation analyses. The Business Operations Program Manager I will support overall project performance tracking and then making recommendations to the appropriate leadership team for approval. They must have effective communication, relationship management, and a spirit of collaboration. Responsible for the deliverables of assigned projects in project timeline defined.

The Business Operations Program Manager I is accountable to the Manager Business Operations Program Management, as well as other NHmg leaders for the successful development of business plans, timelines and ongoing process improvements initiatives. Assists in ensuring deliverables are working properly and efficiently throughout the duration of the projects. Responsible for calculation of estimates regarding financial value of agreed upon objectives as well as tracking and communicating value of delivered objectives based on the project scope.


  • Education: Bachelor's degree required. Master's degree preferred.
  • Experience: Minimum of one year experience in healthcare preferred.
  • Additional skills required: Embrace teambuilding and possess interpersonal relationship skills. Flexibility with a desire to drive change from the business perspective. Candidate must be comfortable working in settings that present vague project parameters and capable of identifying tangible outputs to reach project implementation. Documented analytical skills: must be able to quickly absorb and process large amounts of data to reach sound business conclusions. Strong coordination, organizational, and computer skills. Excellent communication skills: must be able to elicit the real issues and be adept at presenting his/ her ideas verbally and in writing. Ability to function effectively in an environment with multiple and fluctuating priorities; successfully manage multiple priority projects simultaneously; and take direction from, or support, multiple leaders. Decision-making, project leadership and consultation skills. Ability to be a team player, contributes to a positive working environment, and demonstrate initiative, ownership and accountability. Knowledge of healthcare environment as it relates to physicians, medical group practice, hospitals, ancillary services and insurance/ managed care. Up to 25% regional day travel between facilities is required.