Practice Operations Improvement Specialist

Job ID 170014 Date posted 05/09/2016 Facility Presbyterian Medical Group Department NH Lakeside Fam Phy Admin Work Schedule
  • Full time, exempt
  • Monday-Friday, 8:00am to 5:00pm

Location: Cornelius, NC

Job Summary:

The team member’s number one job responsibility is to deliver the most remarkable patient experience, in every dimension, every time, and understand how he or she contributes to the health system’s vision of achieving that commitment to patients and families. 

Primary job responsibility is to develop and assist in the implementation of improvement strategies for operational success in physician practices within Novant Health Medical Group.  The team is responsible for improvement of processes for operational activities, including revenue-cycle related functions, in the practice setting (i.e. front desk/ scheduling/ patient registration /training & education, etc.) across Novant Health Medical Group to ensure integration of resources, best practices and continuity of operational procedures.  The position includes ongoing assessments of the current state of physician practices and recommendations for improvement to reflect a high standard of customer service and financial vitality. The team is responsible for providing operational direction and  “go-live” support for NHmg-wide special projects and initiatives that impact the medical group. 

Qualifications:

  • Education: Bachelor’s degree in health, business administration or other related field.
  • Experience: Minimum five years management experience in healthcare industry, physician practice management experience preferred
  • Additional skills requiredEducational planning, performance consulting, outstanding interpersonal and communication skills, skill in exercising initiative, judgment, problem-solving and decision making, giving and receiving feedback, team building, safety and infection control, regulatory/governing standards, corporate and regional policies and procedures, office equipment, knowledge of computer systems and applications, knowledge of human resource management practices including supervision and staff development.  Must be able to successfully manage multiple projects simultaneously with excellent time management abilities.