Customer Service Rep

Job ID 188858 Date posted 03/18/2017 Facility Novant Health Corporate Department Hospital Customer Service Work Schedule
  • Full time
  • Monday-Friday, 9:00am to 6:00pm, 
  • 40 hours per week

Location: Winston Salem, NC

Job Summary:

Provide services to our customers for all insurance, financial, and social aid inquiries via in-bound and out-bound calls. Responsible to assist patients/customers to satisfy insurance and financial concerns in a professional manner, promoting goodwill between customers and Novant Health.

Qualifications:

  • Education: High school diploma required.
  • Experience: :Revenue cycle, customer service, call center or related experience.  Two years healthcare/medical office experience preferred.
  • Additional skills required: Revenue cycle, customer service, call center or related experience.  Word and excel; understands and can apply knowledge of decision support applications, data source systems and operational procedures and appropriate internal controls; basic computer skills; human relations and interpersonal skills necessary for interacting with management, staff and administration; excellent verbal and written communication skills; excellent analytical skills.
  • Additional skills preferred: Bilingual