Dir HVI Service Line

Job ID 179922 Date posted 06/10/2016 Facility Forsyth Medical Center Department Administration Work Schedule
  • Full time, exempt

Location:  Winston-Salem, NC

Job Summary:

The employee's number one job responsibility is to deliver the most remarkable patient experience, in every dimension, every time, and understand how he or she contributes to the health system’s vision of achieving that commitment to patients and families. 

The service line leader for the Novant Health Heart and Vascular Institute has the responsibility of leading a portfolio of programs, geographic growth across submarkets, and clinic and acute operations.  The scope of responsibility across the Greater Winston-Salem market includes $46M in contribution margin, 18 clinic locations, 40 physician partners, 4 Novant Health acute care facilities with heart and vascular services, direct reporting relationship through organizational structure for 200 FTE’s and matrix reporting relationship for an additional 460 FTE’s in partnership with nursing.

The service line leader will participate in the development and implementation of Novant Health’s vision for providing patient care consistent with the health system’s mission, goals, values and strategic plan. Collaborate with organizational leaders and manage interdependencies across service lines, facilities and medical group to design and provide strategic direction, service enhancements and expansion, program development, and community engagement initiatives.  Provide direction and oversight for the establishment and execution of strategic and operational plans to include marketing, quality measures, standards of practice, and regulatory and accreditation. Participate with leaders from the medical staff, administration, and clinical areas in planning, prioritizing, promoting and conducting organization-wide performance assessment and improvement activities. Manage human experience initiatives. Holds accountability for service line operation and financial performance with Physician Executive.


  • Education: Bachelor's degree required. Bachelor’s degree in healthcare related field preferred. Master’s degree preferred.
  • Experience:Minimum of three years leadership experience required. Leadership in healthcare setting preferred.
  • Additional skills required:Understands and applies: current and future trends/practice in area of responsibility; regulatory and governing standards, policies and procedures; information systems and software used in area of responsibility; equipment used in performing assigned duties; application of safety and infection control policies and procedures; skills in interviewing and selection process; understanding of budgeting, staffing, payroll and purchasing processes; implementation of competency, feedback, development and progressive discipline processes; teambuilding, conflict management, and interpersonal relationship skills; principles of adult learning and teaching methods/models; decision making, project leadership and consultation, delegation and communication skills; customer needs and expectations and knowledge for improvement to exceed customer expectations; principles of change management.